Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at migallerytugallery@gmail.com. If your return is accepted, we’ll send you a return instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that we are not financially responsible for return shipping, that is the responsibility of the customer. We are also not responsible for lost or stolen packages. It is recommended that you add tracking and insurance to your return shipping.

No refunds will be given until we have received and inspected the returned item. If a refund is given, it will be processed within 3-5 business days of receipt.

 
If you have a questions about a return, you can always contact us at migallerytugallery@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if your item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right as soon as possible. Shipping costs are non-refundable.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items, gift cards, and in-person or online classes and workshops.

Exchanges
Should you wish to exchange, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.